Terms & Conditions — d17 Gaming Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and d17 ("d17", "the Platform", "we", "us", "our") governing your access to and use of the d17 online gaming platform, including all games, sports betting markets, promotional offers, payment services, and customer support features available at https://d17.app.

Your acceptance of these Terms is indicated by any of the following actions: completing the account registration process; clicking any "I agree" or confirmation checkbox during registration; depositing funds into your d17 account; placing a wager or participating in any game or promotion; or simply navigating the platform after these Terms have been made available to you.

d17 reserves the right to modify, update, or replace any part of these Terms at any time, at its sole discretion. When material changes are made, d17 will notify registered players via the email address associated with their account and/or by displaying a notice on the platform. The revised Terms will indicate the date they take effect. It is your responsibility to review these Terms periodically. Continued use of the platform following the effective date of any amendment constitutes your unconditional acceptance of the updated Terms.

These Terms are written in English and are binding in their English form. d17 operates primarily for the Bangladesh market, and all amounts referenced in these Terms are denominated in Bangladeshi Taka (BDT, ৳) unless otherwise stated.

Governing Language

These Terms & Conditions are published in English. In the event of any dispute regarding the interpretation of these Terms, the English-language version shall be the authoritative text. No translation of these Terms into any other language creates an independent binding obligation on d17.

Contact for Terms Queries

If you have any questions regarding these Terms, please contact the d17 support team at [email protected] before using the platform. Our support team is available 24 hours a day, 7 days a week, and will respond to Terms-related enquiries within 24 hours.

To register and use a d17 account, you must meet all of the following eligibility criteria at the time of registration and on a continuous basis for as long as your account remains active:

• You must be at least 18 years of age. d17 strictly enforces this requirement and may request documentary proof of age at any time.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must have the full legal capacity to enter into a binding agreement. If you are subject to any legal restriction that prevents you from entering into contracts, you are not eligible to use d17.
• You must not be accessing the platform from a jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to verify the legality of online gaming in your jurisdiction before registering.
• You must not be a current employee, contractor, consultant, or agent of d17, nor an immediate family member of any such individual.
• You must not have a pre-existing d17 account that has been permanently suspended or self-excluded. Opening a second account to circumvent a suspension or self-exclusion is a serious violation of these Terms.

Age Verification Procedures

d17 takes its age verification obligations seriously. During the Know Your Customer (KYC) process, players will be required to submit one or more of the following documents: a valid National Identity Card (NID), a current passport, or a government-issued driver's licence. d17 may additionally request a recent utility bill or bank statement as proof of address. All submitted documents are reviewed by the d17 compliance team and must be authentic, legible, and unaltered.

Until age and identity verification is complete, d17 reserves the right to restrict withdrawals, limit deposit amounts, and suspend access to certain game categories. Players who fail to complete KYC verification within 30 days of a request may have their accounts suspended and any undisputed balance returned to the original payment method used for deposit.

Single Account Policy

Each eligible individual is permitted to hold one (1) active d17 account only. Duplicate accounts are a violation of these Terms and will result in the immediate suspension of all associated accounts. Any winnings accrued across duplicate accounts may be forfeited. If you believe a duplicate account has been created in error or without your knowledge, contact [email protected] immediately.

To access the full range of d17 services — including deposits, withdrawals, game participation, and bonus claims — you must create a registered player account. The registration process requires you to provide accurate, current, and complete information as prompted by the registration form. You agree to update this information promptly if any of your details change.

Registration Information

During registration, you will be asked to provide, at minimum, the following: a valid and unique email address; a secure password of your own choosing; your full legal name as it appears on your government-issued identification; your date of birth; your preferred currency (BDT); and a valid mobile number, which may be used for account verification and security purposes.

By submitting your registration details, you represent and warrant that all information provided is truthful and accurate. Providing false, misleading, or fraudulent information during registration constitutes a material breach of these Terms and will result in immediate account suspension and potential forfeiture of any balance held in the account.

Account Security & Password Responsibility

You are solely responsible for maintaining the confidentiality and security of your d17 account credentials, including your username, password, and any two-factor authentication (2FA) codes. You agree to:

• Choose a strong, unique password that is not used for any other online service.
• Never share your login credentials with any third party, including family members, friends, or anyone claiming to be a d17 representative.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify d17 immediately at [email protected] if you suspect any unauthorised access to your account or any breach of your account security.

d17 will never ask for your password via email, live chat, or any other channel. Any communication requesting your password should be treated as fraudulent and reported to d17 support immediately. d17 accepts no liability for any loss or damage arising from your failure to maintain the security of your account credentials.

Account Verification (KYC)

All d17 accounts are subject to a Know Your Customer (KYC) verification process. Verification may be triggered at registration, upon making your first withdrawal request, when cumulative deposits exceed a defined threshold, or at any time d17 deems it necessary for compliance or fraud prevention purposes. Failure to complete KYC verification within the timeframe specified by d17 may result in withdrawal holds or account restrictions.

One Account Per Person, Device & Household

The single-account policy applies not only to individuals but also to households. d17 reserves the right to investigate and restrict accounts where multiple registrations from the same IP address, device, or physical address are detected, unless satisfactory evidence is provided that the registrations are from separate, unrelated individuals who each independently meet all eligibility criteria.

Accepted Payment Methods

d17 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Visa, and Mastercard. The availability of specific payment methods may vary based on your location within Bangladesh, the type of transaction, and prevailing regulatory conditions. d17 reserves the right to add or remove accepted payment methods at any time without prior notice.

Deposit Terms

• The minimum deposit amount is ৳200 per transaction. Maximum deposit limits per transaction and per day may apply and will be displayed during the deposit process.
• Deposits made via bKash, Nagad, and Rocket are typically credited to your d17 account balance within two (2) minutes of successful transaction confirmation.
• Bank transfer deposits (Dutch-Bangla Bank, City Bank, BRAC Bank) may take up to one (1) business day to be reflected in your account balance.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in immediate account suspension and return of the deposit to its source.
• d17 reserves the right to request proof of ownership of any payment method used for deposits at any time as part of its fraud prevention and KYC obligations.

Withdrawal Terms

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals may only be made to a payment method previously used to deposit funds into the account, or to a verified payment method registered in the account holder's own name.
• Before any withdrawal can be processed, the player's account must be fully KYC-verified. Unverified accounts will have withdrawal requests held pending completion of identity verification.
• Withdrawals via bKash and Nagad are typically processed within 15 minutes during standard business hours (BST, UTC+6). Requests submitted outside business hours will be processed at the commencement of the next business day.
• Bank transfer withdrawals are completed within one (1) business day of approval.
• d17 reserves the right to conduct enhanced due diligence on withdrawal requests above ৳50,000, which may extend processing times by up to 48 hours.
• If any deposit transaction is reversed, disputed, or charged back by your payment provider, d17 reserves the right to reverse any corresponding withdrawal and to suspend your account pending investigation.

Responsible Use of Funds

You confirm that all funds deposited into your d17 account are legitimately owned by you and are free from any connection to criminal activity, money laundering, or fraud. d17 has an obligation to report suspicious financial activity to relevant authorities where required by law, and cooperates fully with any lawful investigation.

d17 offers a range of promotional incentives to both new and existing players, including but not limited to: welcome bonuses, deposit match bonuses, free spins, cashback offers, VIP loyalty rewards, seasonal promotions tied to events such as Eid, Pohela Boishakh, and BPL cricket season, and refer-a-friend schemes. All promotions are subject to the specific terms published alongside each offer, in addition to the general bonus terms set out in this section.

Wagering Requirements

Unless explicitly stated otherwise in the specific promotion's terms, all bonus funds credited to a d17 account are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering requirement multiplier will be clearly stated for each promotion. For example, a bonus with a 30x wagering requirement means that the total bonus amount must be wagered thirty (30) times in eligible games before a withdrawal of those funds can be requested.

Contributions towards wagering requirements vary by game category. As a general guide: slots typically contribute 100% of each stake towards the wagering requirement, while live casino table games may contribute a lower percentage. The specific game contribution table will be published with each relevant promotion.

General Bonus Conditions

• Only one welcome bonus may be claimed per player, per household, per IP address, and per payment method.
• Bonus funds expire if the applicable wagering requirement is not completed within the timeframe specified in the promotion's individual terms. Upon expiry, the bonus balance and any winnings generated from it will be removed from the account.
• d17 reserves the right to withdraw any bonus offer or promotional credit from a player's account if it determines, at its sole discretion, that the bonus was claimed in bad faith, in violation of these Terms, or through exploitation of a technical error.
• Bonuses may not be transferred between accounts or converted to cash prior to completion of the stated wagering requirements.
• Jackpot wins and progressive jackpot wins are excluded from bonus wagering calculations unless specifically stated in the promotion's terms.
• d17 reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice, provided that any changes do not prejudice bonuses already in progress for players who have already opted in.

Seasonal & Cultural Promotions

d17 runs promotional campaigns aligned with the Bangladeshi cultural calendar, including Eid al-Fitr, Eid al-Adha, Pohela Boishakh (Bengali New Year), Victory Day (December 16), Independence Day (March 26), and major cricket events including BPL and ICC T20 tournaments. These promotions carry their own specific terms and are announced on the d17 platform and communicated to opted-in players by email. Participation in any seasonal promotion is voluntary and subject to the terms published at the time of the campaign.

As a condition of maintaining an active d17 account, you agree that you will not engage in any of the following prohibited activities at any time:

• Fraudulent activity: Using stolen, cloned, or unauthorised payment methods; providing false identity documents; engaging in identity theft or impersonating another individual.
• Money laundering: Depositing funds derived from illegal activity; using d17 as a vehicle for converting illegally obtained funds; structuring deposits to circumvent financial reporting thresholds.
• Bonus abuse: Creating multiple accounts to claim welcome bonuses more than once; using automated scripts or bots to generate artificial wagering activity; exploiting software errors, miscalculations, or technical faults to gain an unfair advantage.
• Collusion: Coordinating with other players to manipulate game outcomes, particularly in live poker or tournament formats; chip-dumping; soft-play arrangements between accounts controlled by the same individual or group.
• Arbitrage and matched betting: Systematic exploitation of bonus offers or promotional terms in a manner designed to guarantee a mathematical profit irrespective of game outcomes.
• Unauthorised software: Using automated betting systems, bots, artificial intelligence tools, or any software not expressly approved by d17 to place bets or interact with games on the platform.
• Interference with platform infrastructure: Attempting to hack, decompile, reverse-engineer, or otherwise interfere with the d17 website, API, or gaming systems; conducting denial-of-service attacks; exploiting security vulnerabilities.
• Abusive behaviour: Using threatening, abusive, or discriminatory language towards d17 staff or other players via any communication channel.

Consequences of Prohibited Conduct

Where d17 determines, at its reasonable discretion, that prohibited conduct has occurred or is suspected, d17 may take one or more of the following actions without prior notice: temporary or permanent account suspension; withholding of pending withdrawals pending investigation; forfeiture of bonus balances and any winnings derived from prohibited activity; recovery of any amounts paid out in error; reporting of the activity to relevant financial intelligence, regulatory, or law enforcement bodies; and legal action to recover losses sustained by d17 as a result of the prohibited conduct.

d17 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where it has reasonable grounds to do so. Grounds for account action include, but are not limited to, the following:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the specified timeframe.
• Reasonable suspicion of fraudulent, illegal, or prohibited conduct.
• Receipt of a chargeback or payment reversal from your payment provider.
• Discovery that the account holder is below the minimum age of 18 at the time of registration or at any subsequent point.
• Account inactivity: accounts that have had no login or transaction activity for a continuous period of 12 months may be classified as dormant. d17 will notify the account holder via registered email before applying any dormancy policy.
• Voluntary closure requested by the account holder.
• A valid self-exclusion request submitted by the account holder.

Voluntary Account Closure

You may request the closure of your d17 account at any time by contacting the support team at [email protected]. Upon receipt of a closure request, d17 will process the closure within two (2) business days. Any verified balance remaining in your account at the time of closure will be returned to your registered payment method, net of any applicable bonus balance that has not met the required wagering conditions.

Self-Exclusion

d17 offers a self-exclusion programme for players who wish to take a break from gambling. Self-exclusion periods range from 24 hours to 6 months, with a permanent self-exclusion option also available. Self-exclusion requests are actioned immediately upon confirmation and cannot be reversed during the active exclusion period. Permanent self-exclusions are irrevocable. For full details of d17's responsible gaming tools, including self-exclusion, deposit limits, and session time alerts, please visit the Responsible Gaming page.

Dormant Account Policy

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, withdrawal, or wagering activity). d17 will send a written notice to the account holder's registered email address at least 30 days before any dormancy-related action is taken. A dormancy administration fee of ৳100 per month may be applied to dormant accounts with a positive balance, deducted from the account balance, until the balance reaches zero or the account is reactivated by the account holder.

To the fullest extent permitted by applicable law, d17 and its officers, directors, employees, agents, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the d17 platform, including but not limited to:

• Loss of winnings, profits, revenue, data, or goodwill.
• Interruption to platform availability due to scheduled or unscheduled maintenance, technical failures, or third-party service outages.
• Errors in game results or odds calculations caused by software defects, where d17 takes prompt corrective action upon discovery.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Financial losses arising from your gaming activity, whether caused by adverse outcomes, strategic decisions, or reliance on information published on the platform.

Platform Availability

d17 makes reasonable commercial efforts to ensure the platform is available 24 hours a day, 7 days a week, 365 days a year. However, d17 does not guarantee uninterrupted access and accepts no liability for losses incurred as a result of platform downtime, connection failures, or technical issues beyond its reasonable control. Scheduled maintenance windows will be communicated to players in advance wherever practicable.

Errors and Malfunctions

In the event of a manifest error in any game result, payout calculation, or displayed odds — including errors caused by software malfunction, data feed failure, or human error — d17 reserves the right to void the affected bets and return the relevant stakes to the players concerned. d17 is not obligated to honour wagers placed on the basis of an erroneous price or outcome display. Players who become aware of a potential error are required to notify d17 immediately and must not continue to exploit the error.

Intellectual Property

All content on the d17 platform, including but not limited to software, game engines, graphics, logos, trademarks, text, and interface design, is the property of d17 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Any reproduction, redistribution, or commercial use of d17 content without prior written consent is strictly prohibited.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotion terms published on the d17 platform, constitute the entire agreement between you and d17 with respect to your use of the platform, and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The failure of d17 to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.